1 reviews | Active since Jan 2016
Can't cancel my contract
My contract ends on the 2nd of October and I have been trying to cancel my contract with MTN and go on prepaid but nobody is answering the phone, just music playing for long periods of time and nothing more. I tried going into the store and they tell me that I can only cancel it via the phone line. I tried the following numbers : 808 and ********** and both just have music playing. This is unacceptable lazy service trying to tie you into another 2 years of being on the same contract.
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the contract expire date is due 2017-10-02.
Prepaid migration can only take place a day after the contract expires.
The cancellation request was set up for the 10-10.
For any assistance after the 10th please do not hesitate to email me for assistance, my email address ***
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the contract expire date is due 2017-10-02.
Prepaid migration can only take place a day after the contract expires.
The cancellation request was set up for the 10-10.
For any assistance after the 10th please do not hesitate to email me for assistance, my email address ***
Kind Regards,
Alice van der Merwe
Best regards,