1 reviews | Active since Sept 2013
Can't cancel MTN contract
Good day,
On the 21st December I sent an email requesting my contract be cancelled when the contract expires and the number changed to pay as you go.
Today I went into the store where the contract was opened and was informed that the contract has not been cancelled as yet.
I have called 808 where the automated response states that the cancellation documents will be emailed to me. This has not happened.
Please could you advise how to go about cancelling this contract.
Regards,
Brad
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please be advised cell number *** is in the business name.
Due to the contract in a business name cancellation of the contract should be required on the company letterhead with authorized signature and ID copy attached.
Please send the letterhead to ***, You may contact them on 809 from the device.
All airtime, data, minutes and sms will be lost once the number is migrated to prepaid.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please be advised cell number *** is in the business name.
Due to the contract in a business name cancellation of the contract should be required on the company letterhead with authorized signature and ID copy attached.
Please send the letterhead to ***, You may contact them on 809 from the device.
All airtime, data, minutes and sms will be lost once the number is migrated to prepaid.
Kind Regards,
Alice van der Merwe
Best regards,