PW
Pierre W
1 reviews | Active since Dec 2009
09 May 2019, 21:20
Can't cancel diverts!
Ported a number across to MTN now, but I can't cancel diverts to voicemail or voicemail lite service. No matter how many times I enter ##002# or #61# or ##61# etc the diverts remain active.
MTN, please ask someone technical to call me and they can help fix this. It is urgent to get this sorted. I will give them the number when they call. Thank you
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
10 May 2019, 12:09Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply10 May 2019, 12:09
Official
Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
PW
Pierre W's updateReviewer Update
10 May 2019, 12:16Thank you MTN and Portia for the quick response!
Issue has been resolved much quicker than expected!
PW
Pierre W's update10 May 2019, 12:16
Reviewer Update
Thank you MTN and Portia for the quick response!
Issue has been resolved much quicker than expected!