SW
Sasha W
1 reviews | Active since Feb 2011
12 Feb 2016, 14:50
Cant cancel contract
I am trying to cancel our contract since December and each time MTN emails me they say we owe R1711 rand - I then send the proof of payments that havent been registered to the account and they email me back 2 weeks later saying I owe R1,711 and dont respond to the email I sent previously!<br> <br> Read your emails clearly and you can see there is an accounting problem.<br> <br> Cant get through on call centre as it asks for my pin number which we dont have as we dont use the number - thats why I am trying to cancel!!! Going around in circles since 12th December!
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MTN South Africa's replyOfficial
15 Feb 2016, 14:21Hello Sashawhite,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the last payment received in 2015 was for R 459.00 on 2015-08-24, we then received payment again in 2016 on 2016-02-15 for R 459.00. The amount overdue on your account is R 1255.66. Kindly fax to us the rest of the proof of payments for the payments that are not reflecting on your account to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the last payment received in 2015 was for R 459.00 on 2015-08-24, we then received payment again in 2016 on 2016-02-15 for R 459.00. The amount overdue on your account is R 1255.66. Kindly fax to us the rest of the proof of payments for the payments that are not reflecting on your account to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply15 Feb 2016, 14:21
Official
Hello Sashawhite,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the last payment received in 2015 was for R 459.00 on 2015-08-24, we then received payment again in 2016 on 2016-02-15 for R 459.00. The amount overdue on your account is R 1255.66. Kindly fax to us the rest of the proof of payments for the payments that are not reflecting on your account to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the last payment received in 2015 was for R 459.00 on 2015-08-24, we then received payment again in 2016 on 2016-02-15 for R 459.00. The amount overdue on your account is R 1255.66. Kindly fax to us the rest of the proof of payments for the payments that are not reflecting on your account to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,