LP
Leanne P
1 reviews | Active since Apr 2017
09 Jan 2018, 10:19
Can’t cancel contract
Morning,
I’ve been trying to cancel my MTN contract that has been legible to be upgraded. I’ve called 808 a dozen of times and the call Centre keeps cutting the call after I explain to them what needs to be done. I’ve been into a branch yesterday and they mention to me that I need to dial 808 to cancel my contract.
How is it so easy to open up a contract with MTN but to cancel it, take to long?
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MTN South Africa's replyOfficial
09 Jan 2018, 10:54Good day Leanne,
Thank you for your post and taking my call
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. As per our telephonic discussion, the number you wish to cancel is only due for that in May 2018. Cancellation charges will be charged should you wish to cancel now.
I will be sending this matter to our retentions department to tell you what the cost will be.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply09 Jan 2018, 10:54
Official
Good day Leanne,
Thank you for your post and taking my call
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. As per our telephonic discussion, the number you wish to cancel is only due for that in May 2018. Cancellation charges will be charged should you wish to cancel now.
I will be sending this matter to our retentions department to tell you what the cost will be.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,