LD
Lyndon D
1 reviews | Active since Jun 2015
17 Jun 2015, 11:33
Cant buy bundles with Topup airtime
Why cant I use my allocated airtime to buy bundles as I require more data then airtime. With Vodacom you can freely do so. Now I have R600 airtime and no data and as everybody knows out of bundle data is most expensive depletinng my airtime so quickly. This is unacceptable as Im suppose to be able to utilise my airtime as I want to and its still making use of your service or is this just a way to ****** us more?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Jun 2015, 11:19Hello lyndondavids,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Kindly note that if there's airtime available on your account you are able to purchase a bundle by dialling *141*2#. However if you referring to the monthly provisioning you are unable to convert it to a data bundle as per the business rule.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Kindly note that if there's airtime available on your account you are able to purchase a bundle by dialling *141*2#. However if you referring to the monthly provisioning you are unable to convert it to a data bundle as per the business rule.
Best regards
Mantoa
REQ:***
MTN South Africa's reply18 Jun 2015, 11:19
Official
Hello lyndondavids,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Kindly note that if there's airtime available on your account you are able to purchase a bundle by dialling *141*2#. However if you referring to the monthly provisioning you are unable to convert it to a data bundle as per the business rule.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Kindly note that if there's airtime available on your account you are able to purchase a bundle by dialling *141*2#. However if you referring to the monthly provisioning you are unable to convert it to a data bundle as per the business rule.
Best regards
Mantoa
REQ:***