PO
Pauleze O
1 reviews | Active since Mar 2009
21 Dec 2015, 14:07
cant buy airtime
i converted my points to airtime - i have a little data - but with neither i can get into my banking app or *120*...# to buy more airtime. i made a screen shot and will send it if you dont believe me - I CANNOT LOG IN ANYWHERE AS IT KEEPS SAYING INSUFFICIENT FUNDS! BOOO to MTN
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Replies (1)
MTN South Africa's replyOfficial
23 Dec 2015, 13:40Hello pauleze,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that loyalty airtime can only be used for ON-NET calls only, ie MTN TO MTN calls only
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that loyalty airtime can only be used for ON-NET calls only, ie MTN TO MTN calls only
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Dec 2015, 13:40
Official
Hello pauleze,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that loyalty airtime can only be used for ON-NET calls only, ie MTN TO MTN calls only
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that loyalty airtime can only be used for ON-NET calls only, ie MTN TO MTN calls only
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,