GS
Gregory S
1 reviews | Active since Oct 2014
25 May 2015, 11:18
cant bill correctly. poor service
An newly upgraded contact that is billed R2400 where is should be R500. Can't get hold of any customer services and the debit order is going to run. This is ridiculous
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MTN South Africa's replyOfficial
02 Jun 2015, 10:17Hello greg2429!,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R2 450.59 was for the April and May invoice together. The May invoices together was R1 702.59 because of the migration done on the number ending in 353. The debit order that was deducted end of May was for R748.00 only.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R2 450.59 was for the April and May invoice together. The May invoices together was R1 702.59 because of the migration done on the number ending in 353. The debit order that was deducted end of May was for R748.00 only.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply02 Jun 2015, 10:17
Official
Hello greg2429!,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R2 450.59 was for the April and May invoice together. The May invoices together was R1 702.59 because of the migration done on the number ending in 353. The debit order that was deducted end of May was for R748.00 only.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R2 450.59 was for the April and May invoice together. The May invoices together was R1 702.59 because of the migration done on the number ending in 353. The debit order that was deducted end of May was for R748.00 only.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***