jM
jessica M
1 reviews | Active since Mar 2015
02 Mar 2015, 12:55
cant believe it
my account has been handed over to the legal department. I lost my work and I explained to the lady to please freeze my account as I lost my work and that I would let them know when I got a new job so that I can go on with paying my account. the lady said that she is busy with that and that she would freeze my account. after 1 year without me not having work they send me a bill of R15 000.00. AFTER I TOLD THEM THAT I DONT HAVE WORK AND THE LADY THAT HELPED ME SAID SHE WILL FREEZE MY ACCOUNT. I am no happy with the service I got as this is not acceptable. I will not recommend MTN to anyone. After all that i'm trying to get hold of the legal department that is dealing with my account for more than 2 months now. no one can help me in connection with my account. they say they will come back to me but I am still waiting. Im still waiting to make an arrangement with them, when ever I call to complain they tell me that they are very busy. thay cant be to busy for 2 months just to give me a call to make an arrangement with payments.
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MTN South Africa's replyOfficial
13 Mar 2015, 16:13Hello jessdeandanie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck. Should you wish to speak to me you may contact me on the number left on your voicemail.
Kindly note that we do not have a facility whereby accounts can be frozen. Due to non payment your account was handed over to our external collectors (VVM), you may contact them directly on the number *** or *** to make an arrangement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck. Should you wish to speak to me you may contact me on the number left on your voicemail.
Kindly note that we do not have a facility whereby accounts can be frozen. Due to non payment your account was handed over to our external collectors (VVM), you may contact them directly on the number *** or *** to make an arrangement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply13 Mar 2015, 16:13
Official
Hello jessdeandanie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck. Should you wish to speak to me you may contact me on the number left on your voicemail.
Kindly note that we do not have a facility whereby accounts can be frozen. Due to non payment your account was handed over to our external collectors (VVM), you may contact them directly on the number *** or *** to make an arrangement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck. Should you wish to speak to me you may contact me on the number left on your voicemail.
Kindly note that we do not have a facility whereby accounts can be frozen. Due to non payment your account was handed over to our external collectors (VVM), you may contact them directly on the number *** or *** to make an arrangement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,