Cant access legal department to get my accountbill

I called the MTN customer care line to be assisted with my contract account bill so that I can be able to settle my contract bill so that I can find out how much do I owe because I went to the Goldfields Mall MTN Shop whereby I was told that they cannot assist me due to the fact that my account has been already handed over to the legal department and ITC and was given this email address [Email Removed] which has not assisted with me with what I need I am really really disappointed with the lack of services that I have not received regarding my account bill !!!!<br> <br> Yours Faithfully <br> Thabo Michael Makhubo