1 reviews | Active since Jun 2015
cant access internet on my iPhone 4s
Called customer service on the 09/03/16 , dialed 173, ***, 1555, why i dialed all those numbers because it doesn't give an option to talk to a consultant only after a while it does allow. <br> Spoke to different consultants for the past 3 hours trying to sort out the problem , was advised i need to speak to Technical to activate the gprs on the tcp network,<br> eventually i did go through twice spoke to Unathi,advised that their system is down i need to talk to customer service , spoke to them so many times asked if there's is anyone on the floor, whether manager or supervisor to assist and they advised NO!!!they transferred me back to Technical after i advised them what they told me that their systems are down.<br> <br> This is bad as they can see the gprs is not active but no one could assist and nobody cares wether you complain or not they give an attitude or they drop a call<br> <br> This is not technical cause the access point names on my device are fine the only thing i need is to activate gprs an the apn on the network , activation is not Technical , give your people the systems to work especially at night , its frustrating
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we tried contacting you on the number *** it went to voicemail,kindly provide us with the number that has problem with Gprs in order for us to activate the service on the network.
warm regards
mike
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we tried contacting you on the number *** it went to voicemail,kindly provide us with the number that has problem with Gprs in order for us to activate the service on the network.
warm regards
mike
REQ:***
