JH
Jane H

1 reviews | Active since Oct 2013

01 Jun 2015, 08:55

Cant access bill from my email link

I have tried to access a copy of my bill from my email sent from MTN for April 2015 and May 2015. I need the copy to claim back expense from my company. <br> When I click on the link the message appears \Site Being upgraded visit your nearest branch". I then attempted to visit my nearest branch at Cresta yesterday however after waiting 30 minutes to be served I walked out. I tried accessing the link again this morning and still same message of site being upgraded. I then tried to call the call centre to ask if they could help me and after hanging on for 15 minutes listening to the most irritating music ever I hung up. I am most irritated with MTN."""

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2015, 10:54
Official
Hello janehotz,

Apologies for the inconvenience experienced, please note that the matter has been referred to relavant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .

Regards,
MTN Service Provider