Cansel contract before cool down

---------- Forwarded message ---------- From: "Retentions" ********** Date: 29 Nov 2017 1:52 PM Subject: Re: Fwd: Re: Reg: cancelation of contract [# ********** 1] To: ********** Cc:

Dear Valued Customer,

Thank you for your continued support.

This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes.

We will endeavour to have your query resolved and feedback to you within 2 business days. In the event that you have not received feedback, you may contact us by calling 808 and selecting option 4 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates).

Our operating hours are Monday to Friday 8AM to 5PM

Try out our new MyMTN app (available on iOS and Android) or our MTN Self Service website (https://mycontract.mtn.co.za ) where you can:

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https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx

Kind Regards, MTN Retentions

----- ********** Wrote ----- Good day Mtn im still awaiting my cancellation like i said i have proof that i sent my cancellation in before my cancellation period i will be going to social media untill i get my contract cancelled. My number: ********** 482 id number : ********** 183082

Kind regards Mrs victor

On 02 Nov 2017 9:50 AM, "Retentions" ********** wrote: Dear Valued Customer,

Thank you for your continued support.

This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes.

We will endeavour to have your query resolved and feedback to you within 2 business days. In the event that you have not received feedback, you may contact us by calling 808 and selecting option 4 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates).

Our operating hours are Monday to Friday 8AM to 5PM

Try out our new MyMTN app (available on iOS and Android) or our MTN Self Service website (https://mycontract.mtn.co.za ) where you can:

View Upgrade eligibility on your contract View your bill Update your personal details Add/ delete services And much more… You may also access our latest promotions by clicking on the link below:

https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx

Kind Regards, MTN Retentions

----- ********** Wrote ----- If sent my email way before the cool off period i will be going to budsman with my proofs if i do not get the help i need

On 02 Nov 2017 9:45 AM, "Retentions" ********** wrote: Good day, Mrs. Lucinda Angelique Victor

Thank you for your email .

Please note that your contract will be expiring on the 2019-10-11 , should you want you want cancel you will liable termination fees .

Best regards, MTN Retentions

Reference Number: ********** 1

--Original Message-- From: ********** Date: 2017/10/17 9:23:45 AM To: ********** Subject: Fwd: Re: Reg: cancelation of contract [# ********** 1]

Good day this is the second request for cancelations im retrenched and cannot afford a contract its my right to cancel and am within my cooling off period please advise immediatly or deal with ombudsman.

Kind regards LUCINDA VICTOR ********** 482

---------- Forwarded message ---------- From: "Lucinda Victor" ********** Date: 13 Oct 2017 11:10 Subject: Fwd: Re: Reg: cancelation of contract [# ********** 1] To: "Johann Victor" ********** Cc:

---------- Forwarded message ---------- From: "Retentions" ********** Date: Oct 13, 2017 9:47 AM Subject: Re: Reg: cancelation of contract [# ********** 1] To: ********** Cc:

Dear Valued Customer,

Thank you for your continued support.

This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes.

We will endeavour to have your query resolved and feedback to you within 2 business days. In the event that you have not received feedback, you may contact us by calling 808 and selecting option 4 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates).

Our operating hours are Monday to Friday 8AM to 5PM

Try out our new MyMTN app (available on iOS and Android) or our MTN Self Service website (https://mycontract.mtn.co.za ) where you can:

View Upgrade eligibility on your contract View your bill Update your personal details Add/ delete services And much more… You may also access our latest promotions by clicking on the link below:

https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx

Kind Regards, MTN Retentions

----- ********** Wrote ----- Good day;

I want to switch over to prepaid as i got retrenched and cannot afford a contract anymore number ********** 482 id number ********** 183082.

Kind regards Lucinda Victor ********** 482 “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”

“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”

“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”