1 reviews | Active since Oct 2016
CANNOT WAIT TO END THIS MESSED UP CONTRACT !!! Terrible and Pathetic
<p>I have been loyal to MTN for a few years and I have always paid my account, and If I couldn't make a payment I would call the call center and make an arrangement . I have recently called the call center to find out about the billing and This month ( October 2016) I will settle whatever amount is left . The infuriating part comes in when "SHAPIRO SHAIK DE FRIES AND ASSOCIATES" keep calling me telling me I owe MTN R9000 + which is madness as I will be up to date with the contract by October 29th.</p> <p>So I call the call center and they confirm that it is incorrect and I need to speak with MTN LEGAL .</p> <p>I called MTN LEGAL 6 times before the first woman rudely aswered the call stating that "oh you must be in arrears for that amount if they called you " What *****y attitude is that ? she transfers my call to the call center again . I hung up and called MTN LEGAL again, for another 4 times before another person aswered my call , again she transferred me to the call center . ( MTN LEGAL - ********** / EMAIL : ********** <p> </p> <p>I DO NOT WANT TO BE TRANSFERRED TO THE CALL CENTER , I WANT MTN LEGAL TO SORT THIS FLIPPEN CONTRACT OUT , SEND ME A LETTER TO SAY I AM NOT IN ARREARS AND GET THESE ATTORNEY PEOPLE OF MY BACK.</p> <p> </p> <p>AFTER ALL ITS MTN THAT APPARENTLY HANDED ME OVER . - FOR WHAT FLIPPEN REASON I HAVE NO IDEA, I WOULD LIKE ANSWERS AND SOON !!!</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Hi
Has this been resolved ?
I am still being harrassed. Emails and phone calls are being made to me every single day .
Hi
Has this been resolved ?
I am still being harrassed. Emails and phone calls are being made to me every single day .
