DN
Deshnee N
1 reviews | Active since Mar 2009
15 Apr 2016, 09:06
Cannot utilise my phone for calls!!
I have called the called centre twice in the last week as I cannot make calls due to not \ having sufficient airtime\" - I have an open contract and am not a prepaid customer- how can this be?<br> On two attempts to seek assistance - and promised that the issue was resolved - i still cannot make any calls for the same reason.<br> MTN - what is going on - I am a customer for almost 20 years. I am paying for a service that I do not have and have to keep calling you? with no resolution?"
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MTN South Africa's replyOfficial
18 Apr 2016, 13:04Hello desh,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been removed from the line. The line is now on an Open package note that any usage further after the minutes and data has been used up the account will be billed extra for calls and data usage (packet switch data charges).
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been removed from the line. The line is now on an Open package note that any usage further after the minutes and data has been used up the account will be billed extra for calls and data usage (packet switch data charges).
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply18 Apr 2016, 13:04
Official
Hello desh,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been removed from the line. The line is now on an Open package note that any usage further after the minutes and data has been used up the account will be billed extra for calls and data usage (packet switch data charges).
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been removed from the line. The line is now on an Open package note that any usage further after the minutes and data has been used up the account will be billed extra for calls and data usage (packet switch data charges).
Kind Regards,
Alice van der Merwe
***