KM
Kevin M
1 reviews | Active since Nov 2010
13 Dec 2015, 08:01
Cannot use self service to purchase data
SInce upgrading my phone in October 2015 my self service spending limit has been deactivated. I phoned customer service and spoke to Angelique. She said that the contract had changed and that I could no longer purchase data bundles as it is now an \open line"contract. This was never explained to me when I upgraded. The only way to purchase data now is to phone mtn and request that they load the data. I thought the whole point of technology was to move forward! Either this is an oversight"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Dec 2015, 11:58Hello kmcclusky,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on the MTN Anytime packages, you need to request the call centre consultants to load the additional bundles on your number or you can also purchase the bundles on the MTN Active page.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on the MTN Anytime packages, you need to request the call centre consultants to load the additional bundles on your number or you can also purchase the bundles on the MTN Active page.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply17 Dec 2015, 11:58
Official
Hello kmcclusky,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on the MTN Anytime packages, you need to request the call centre consultants to load the additional bundles on your number or you can also purchase the bundles on the MTN Active page.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on the MTN Anytime packages, you need to request the call centre consultants to load the additional bundles on your number or you can also purchase the bundles on the MTN Active page.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***