NN
Neel N
1 reviews | Active since Mar 2009
07 Dec 2015, 08:17
Cannot use phone
I renewed a contract of mine (***) over a few months ago. When I tried to use the sim card recently it says No service. I called the 808 number from my other phone and waited for a long period in time. This card is still not active. This contract was taken out for my mum who lives alone in Durban as I live in JHB. Such pathetic service from MTN once again. Yet I am constantly paying !!!!<br> <br> My contact number is ***<br> <br> Kindly call me - DO NOT EMAIL
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MTN South Africa's replyOfficial
08 Dec 2015, 12:42Hello xodia,
We are truly sorry for the inconvenience caused.
We can confirm that the SIM card that was sent with the new device needed to be activated upon taking delivery of the device. There should have been a number for our Activations Department to activate the new SIM card.
We can confirm that the new SIM card ending with 7483 is now active on the network.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We can confirm that the SIM card that was sent with the new device needed to be activated upon taking delivery of the device. There should have been a number for our Activations Department to activate the new SIM card.
We can confirm that the new SIM card ending with 7483 is now active on the network.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply08 Dec 2015, 12:42
Official
Hello xodia,
We are truly sorry for the inconvenience caused.
We can confirm that the SIM card that was sent with the new device needed to be activated upon taking delivery of the device. There should have been a number for our Activations Department to activate the new SIM card.
We can confirm that the new SIM card ending with 7483 is now active on the network.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We can confirm that the SIM card that was sent with the new device needed to be activated upon taking delivery of the device. There should have been a number for our Activations Department to activate the new SIM card.
We can confirm that the new SIM card ending with 7483 is now active on the network.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,