1 reviews | Active since May 2014
CANNOT USE MY PHONE!!!
Since last friday, April 3rd, I have been struggling to use my phone, I had R35 airtime and tried to make a call, I got: Your airtime has been depleted. Yet I have airtime. Secondly, yesterday while trying to send an emergency message to my parents I noticed it was not sending, I checked my balance and have 85mb of data still, try the internet and it tell me I am out of data. The I get a message to tell me that my data will be running out in two days. I have tried calling but no one answers a phone and the general support numbers are useless as you cannot speak to a human. Last month a worker at MTN got me my data out of his own pocket because you had not topped up my contract.<br> Please sort this out, this is now the 4th month in a row I am having issues with MTN! Absolutely pathetic to get a company phone that cannot ever be used. You are costing me money, clients and potentially my job.
Thank you for taking my call earlier.
We do apologize for the breakdown in service and for the delayed response to your post.
We have now logged a request with our back office, requesting them to investigate your monthly provisioning and why the data is not provisioned regularly without any issues for the past 4 months. The reference number for the request logged is SMC/***.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Thank you for taking my call earlier.
We do apologize for the breakdown in service and for the delayed response to your post.
We have now logged a request with our back office, requesting them to investigate your monthly provisioning and why the data is not provisioned regularly without any issues for the past 4 months. The reference number for the request logged is SMC/***.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***