Cannot use my Cellphone and MTN can't do anything

Good day, <br> <br> I have not been able to use my phone since Monday. After fee increases my credit limit is too low to get me through the billing cycle. I hit my credit limit and was cut off. <br> <br> I have tried to get through to 808 three times and have not been able to speak to a consultant. I have also e-mailed and am waiting on a response. I have been to a store (cavendisch) and was told that because of the strike and there being no credit consultants they couldn't help me. I offered to pay, so that I can continue using my phone, but again I was told this was not possible because of the strike. <br> <br> I was told that there is nothing I can do to get my phone reconnected. How can stores have so little authority in helping clients? <br> <br> I'm pretty sure the billing will work fine, so I will be paying for a service that MTN cannot provide to me.<br> <br> Philip Stallkamp