Cannot update a debit order

Item: MTN South Africa
Rating: 2
Author: Andrew W

I have changed employment in March this year and as such my pay date shifted. I have been trying since then to change my debit order date. After numerous bank charges and charges from this so called \service"provider they still have not managed to change the debit order date. I have asked nicely"

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

15 Sept 2015, 11:08

Hello Andrew Wal,

Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.

We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Kindly check your inbox as we have sent you an email requesting for more information to provide further assistance?

Please note our teams are working on improving the service delivery going forward.

Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***

Best regards,

MTN South Africa's reply15 Sept 2015, 11:08

Official

Best regards,

Cannot update a debit order

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