KS
Kyle S
1 reviews | Active since Jun 2011
08 Aug 2015, 11:53
Cannot Speak to an Consultant on 808
I am tired of the constant dropped calls on the MTN network. So I tried calling the call center on 808, the voice prompt instructs you to key in zero to speak with a consultant, however when you press 0 it disconnects the call.
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Replies (1)
MTN South Africa's replyOfficial
25 Aug 2015, 09:23Hello kyles01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you did get through to 808 and were assisted.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you did get through to 808 and were assisted.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply25 Aug 2015, 09:23
Official
Hello kyles01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you did get through to 808 and were assisted.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you did get through to 808 and were assisted.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***