gH
gerard H
1 reviews | Active since Mar 2009
14 Jun 2018, 20:20
Cannot send or receive emails
When I try and login to the mail. mymtnmail server via MS Outlook I get the logon screen when Authorizing and I cannot get connected. I contacted the corporate helpdesk and they reset my password. I was disconnected and couldn't connect to the internet again until I reset the modem. I then managed to receive and send emails, now I cannot again after 5 minutes. Always a problem with MS Outlook email interface
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Replies (2)
MTN South Africa's replyOfficial
14 Jun 2018, 20:53Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the business solutions to contact and assist you.
You can contact them as well on 1555 from your device for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply14 Jun 2018, 20:53
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the business solutions to contact and assist you.
You can contact them as well on 1555 from your device for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
gH
gerard H's updateReviewer Update
14 Jun 2018, 20:59I did contact them. They said there is no problem. Clearly there is a problem as one minute I can access the emails and then I can't.
gH
gerard H's update14 Jun 2018, 20:59
Reviewer Update
I did contact them. They said there is no problem. Clearly there is a problem as one minute I can access the emails and then I can't.