CANNOT REPORT A FAULT FOR LOUSY/NO CONNECTIVITY

I have been trying to get hold of MTN for weeks now regarding my data contract ***. If I call the customer service line, the option to be routed to a service agent is gone and only self service options are available. I have previously logged a fault a few weeks back regarding internet that keeps dropping the LTE. I have been trying to report the fault again but there is NOWHERE I can get hold of an actual person to report it. I forgot about the poor customer service issues I have had in the past - I use this service for work and it was because they stay up during loadshedding and the previously decent connectivity and speed that I increased and renewed my contract. If it cannot provide me with that then I will be forced to cancel my contract on the basis that they are NOT providing the service I contracted to. Account number C***