WS
Willem S
1 reviews | Active since Jul 2011
10 Mar 2016, 12:06
CANNOT RECOVER LOST DATA
Some time ago MTN simply took 2GB of my data for no apparent reason. I lodged a complaint which obviously fell on deaf ears. Since then I lodged a complaint with ICASA who gave MTN 14 days to respond. The 14 days have now also come and gone and neither MTN nor ICASA is responding to my e-mails.<br> <br> What a wonderful New South Africa we are living in!!!
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MTN South Africa's replyOfficial
11 Mar 2016, 16:23Hello WJSwan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the bundle we pick up you had around the time you first logged a complaint on Hellopeter was a Night Express bundle of 2GB and about 800mb. The 2GB Night Express bundle currently available on your line.
If there is any other bundle that might have disappeared please contact our Customer Care line on 808 so we can log a query for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the bundle we pick up you had around the time you first logged a complaint on Hellopeter was a Night Express bundle of 2GB and about 800mb. The 2GB Night Express bundle currently available on your line.
If there is any other bundle that might have disappeared please contact our Customer Care line on 808 so we can log a query for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply11 Mar 2016, 16:23
Official
Hello WJSwan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the bundle we pick up you had around the time you first logged a complaint on Hellopeter was a Night Express bundle of 2GB and about 800mb. The 2GB Night Express bundle currently available on your line.
If there is any other bundle that might have disappeared please contact our Customer Care line on 808 so we can log a query for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the bundle we pick up you had around the time you first logged a complaint on Hellopeter was a Night Express bundle of 2GB and about 800mb. The 2GB Night Express bundle currently available on your line.
If there is any other bundle that might have disappeared please contact our Customer Care line on 808 so we can log a query for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,