SA
Shereen A
1 reviews | Active since Nov 2015
12 Feb 2016, 10:00
Cannot reconcile account
In December and January, I made payment using the incorrect reference number. I only became aware of this once the services was discontinued. I emailed all the information to the customer services email address. Lebogang requested proof of payment, which I forwarded to her together with an explanation: <br> <br> Please re-allocate payment of R380.00 for 29 December 2015 and 20 January 2016 from Reference *** to Reference A***, cellphone number *** <br> <br> There has been no response from MTN, they keep cutting off the services. <br> REF ***8 [#***4]<br> <br> <br>
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MTN South Africa's replyOfficial
13 Feb 2016, 20:28Hello Shereen11,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The request to allocate the payment has been logged with banking, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The request to allocate the payment has been logged with banking, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply13 Feb 2016, 20:28
Official
Hello Shereen11,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The request to allocate the payment has been logged with banking, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The request to allocate the payment has been logged with banking, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,