1 reviews | Active since Feb 2015
Cannot receive phone calls
19 Feb I logged a request at the Cresta branch as I could not receive any phone calls.The next day it seemed to be working again.Tue it was happening again.I call the 809 number & they say they refreshed my number that is why it was working before and now they wanted me to log another query.Wed I spoke to Patience, and there was no update.Thurs Mgokwama says they responded saying there wasn't any issue with the Network & to log another request.Another request is raised & Mgokwama said she would escalate to both her supervisors.Today I spoke to Maday, no update on my request so I ask to speak to the supervisor who is busy & I'm kept on the line for 23min.I don't even get to talk to the supervisor as the call gets cut.But while I am on my cell Maday tries to call and I get a call waiting.I try after that myself and I'm able to get through to my cell from another phone.Few min later the problem has returned.I phone again, manage to get hold of the supervisor Lillian.Still no resolve.I am way over the point of enough as I seem to be getting nowhere with MTN. I'm PAYING for a service that I'm not getting.MTN needs to get their stuff straight as they have left me with absolutely nothing
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records incoming calls are active on the network.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records incoming calls are active on the network.
Best regards
Mantoa
REQ:***
Best regards,
