1 reviews | Active since Jan 2017

28 Jan 2017, 12:19

CANNOT RECEIVE INCOMING CALLS - ***

<p>CANNOT RECEIVE INCOMING CALLS - ********** 650</p> <p>I took out a contract MINUTE_50 at the lakeside mall Branch of Mtn on 17/08/15. I took the simcard home and inserted it in my Samsung Phone only to discover that everything worked except the incoming calls. I have phoned all the numbers pertaining to problems 808 + 1555 the Technical department. NEVER HAPPENED! Friday night we phoned again and this time spoke to Nonhala in the Technical department, who said I should call ********** to activate the card. I feel this is VERY POOR SERVICE AND WANT TO CANCEL THE CONTRACT!</p>

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Replies (2)
's update28 Jan 2017, 12:32
Reviewer Update

I took out the contract two days ago, and not last year. also im still on hold with Mtn's call centre

MTN South Africa
MTN South Africa's reply06 Feb 2017, 22:27
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

kindly be advised that we have tested your number *** its working please try using another handset to contact your number it should work properly.

warm regards

mike

REQ:***