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hampsog H

1 reviews | Active since Jun 2016

26 Feb 2019, 10:38

Cannot reach MTN South Africa through non MTN number.

Good Day,

I have tried several times on ********** , 083 135 & ********** to no success. ********** / 083 135 - Number is permanently engaged for weeks? Cannot get through when calling from a non Mtn number. ********** - number does not exist.

There is also no response when using email or web service.

I require action and assistance on the below: Kindly confirm the cancellation of ********** references: ***76 040 463 ENQUIRY REFERENCE NUMBER 90239

Kindly confirm in email and confirm last date of billing.

Many Thanks, Grant

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Feb 2019, 14:22
Official
Good day 
 
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. 
 
We will investigate and provide you with feedback. 
  
Warm Regards 
Sizwe Schoeman 
Complaints Management team