1 reviews | Active since Jan 2017

25 Jan 2017, 10:17

Cannot reach consultant through 808

<p>Hi MTN, </p> <p> </p> <p>I cannot reach any consultants through the 808 number. Pressing 0 at anytime simply disconnects you. Also your menus are confusing and you are asked to enter your MTN number twice if calling from any other line. Please note that you are a technology company and that customer service should be your first priority i.e. you need easily accessible support centre.</p> <p> </p> <p>Your service is terrible.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Feb 2017, 14:42
Official

Good day Richard.

Thank you for your post.

Please accept our apologies.

May you please advise what problem you are experiencing so we can assist on our side. please private message us the details as well the cell phone number in question.

Regards.

MTN SA>

Best regards,