Cannot reach a human being to talk to!

On Friday i received my new contract phone and sim card. I dialed the number to activate the sim card, it is fully automated and after jumping through all the hoops of entering ID number, sim card number etc you get a message saying please try again later network down. They give you 2 days to activate the sim once received, Sunday night i was still getting the same message. So it has been longer then two days and i was unable to activate my sim card. The other problem is when you dial 808 it is also fully automated and you cannot speak to a human being at all. Now the problem is this is customer services and to get anywhere beyond the first menu you need your new cell phone number, which since the sim card will not work i dont know and is not mentioned on any paperwork. I have a feeling no one works at MTN on a weekend and it is therefore impossible to reach an actual person on the phone.