BH
Beverley H
1 reviews | Active since May 2010
29 Mar 2016, 12:47
Cannot process new contract on a drivers license
I tried to get a new contract for a 20gb data and modem through Mtn Cradlestone but they could not process due to the holidays. I came to Hartbee****rt franchise as I have an excisting contract with Mtn. However here the salesperson refused to help unless also produce a green barcoded Id? This is over and above a security check that is fine and a valid drivers license and proof of residence. So good to know Mtn Hartbee****rt no longer wants bussiness!!
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Replies (1)
MTN South Africa's replyOfficial
31 Mar 2016, 13:37Hello senorah,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply31 Mar 2016, 13:37
Official
Hello senorah,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,