LG
Liezl G
1 reviews | Active since Jun 2011
27 Jan 2020, 10:36
Cannot make phone calls
I have been with MTN for a long time, but I'm very dissapointed now, as numerous queries have been logged regarding a problem I have with my airtime, and each time we are informed that the matter will/has been escalated, as the agent does not know why this is happening. When making a call I get a message informing me that I have insufficient airtime and must buy airtime - but I have 97 anytime minutes and 78 airtime minutes?? I have not been able to make phone calls for weeks now, and have to buy airtime as this problem is not being sorted out? Please assist urgently.
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MTN South Africa's replyOfficial
27 Jan 2020, 14:50Good Day Liezl,
Thank you for the post.
According to our records the number *** has been making outgoing calls, the last calls updated so far on our records were made today the 27 January 2020. Four outgoing calls were made between 9:09am to 9:31am.
Should you experience issues with your outgoing calls in future please contact our customer care on 135.
Warm Regards,
MTN Complaints Management Team
Thank you for the post.
According to our records the number *** has been making outgoing calls, the last calls updated so far on our records were made today the 27 January 2020. Four outgoing calls were made between 9:09am to 9:31am.
Should you experience issues with your outgoing calls in future please contact our customer care on 135.
Warm Regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply27 Jan 2020, 14:50
Official
Good Day Liezl,
Thank you for the post.
According to our records the number *** has been making outgoing calls, the last calls updated so far on our records were made today the 27 January 2020. Four outgoing calls were made between 9:09am to 9:31am.
Should you experience issues with your outgoing calls in future please contact our customer care on 135.
Warm Regards,
MTN Complaints Management Team
Thank you for the post.
According to our records the number *** has been making outgoing calls, the last calls updated so far on our records were made today the 27 January 2020. Four outgoing calls were made between 9:09am to 9:31am.
Should you experience issues with your outgoing calls in future please contact our customer care on 135.
Warm Regards,
MTN Complaints Management Team
Best regards,