ZA
Zain A
1 reviews | Active since Jul 2015
28 Jul 2015, 10:25
Cannot make outgoing calls - for more than 2months
Good day<br> <br> I still can't make any outgoing calls after more than 2 months since my contract upgrade.<br> <br> I've been to the mtn customer care centre and called in to the mtn call centre to have this resolved numerous times. Each time I was ensured this would be fixed - to no avail.<br> <br> If this carries on I will be forced to return the phone and have the contract cancelled both at mtn's expense.<br> <br> I cannot continue like this any longer, this has become beyond frustrating.<br> <br> Please resolve asap!<br> <br> Thank you.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
11 Aug 2015, 15:33Hello Alexander9465,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have refreshed your account on our side, please reboot your handset and you should be able to make outgoing calls. Should you still experience a problem, please contact our offices directly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have refreshed your account on our side, please reboot your handset and you should be able to make outgoing calls. Should you still experience a problem, please contact our offices directly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply11 Aug 2015, 15:33
Official
Hello Alexander9465,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have refreshed your account on our side, please reboot your handset and you should be able to make outgoing calls. Should you still experience a problem, please contact our offices directly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have refreshed your account on our side, please reboot your handset and you should be able to make outgoing calls. Should you still experience a problem, please contact our offices directly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
