LP
Lukeshin P
1 reviews | Active since May 2015
25 May 2015, 17:28
Cannot make calls or use data from 21/05
good day<br> <br> i am unable to make calls or use any data on my phone. <br> when i try to make a call it gives me a message that the service has been suspended and i must contact the customer care no.<br> customer care has been offline, and when i went to the gateway store, i was told that nothing can be done as the head office is on strike - only once they are back it can be sorted out.<br> <br> i did not receive any message that the service was suspended<br> <br> my account was with nashua mobile and changed over to MTN recently<br> <br> please assist<br> i did send an email to the customer care but there was no response
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
03 Jun 2015, 14:45Hello Lukeshin,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and it is currently in use.Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and it is currently in use.Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply03 Jun 2015, 14:45
Official
Hello Lukeshin,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and it is currently in use.Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and it is currently in use.Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
