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Anonymous
1 reviews | Active since Jan 2020
15 Mar 2016, 11:52
CANNOT MAKE CALLS AND SICK OF YOUR EXCUSES
My neice has not been able to make calls from her cellphone for weeks now. Despite my sister going into the Hyde Park branch numerous times. I am sick of being asked to phone MTN to sort this out and have suggested to her that she stop paying immediately and move over to VODACOM to avoid this kind of service.<br> <br> SORT THIS OUT NOW PLEASE! We are told to switch the phone off for 5 mins to rectify a fault on your side. Or better yet turn on flight mode because the airtime is locked and needs to be released. I have never heard of such nonsense as what comes from MTN.
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MTN South Africa's replyOfficial
16 Mar 2016, 10:37Hello Cindycypm,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. The Account number or MTN cell phone number in question is not added to this and we are unable to assist without the number in question. We have tried to contact you on the number added however we kept on getting the engaged tone. Please advise the Account holder to contact our Customer Care on 808 for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. The Account number or MTN cell phone number in question is not added to this and we are unable to assist without the number in question. We have tried to contact you on the number added however we kept on getting the engaged tone. Please advise the Account holder to contact our Customer Care on 808 for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
MTN South Africa's reply16 Mar 2016, 10:37
Official
Hello Cindycypm,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. The Account number or MTN cell phone number in question is not added to this and we are unable to assist without the number in question. We have tried to contact you on the number added however we kept on getting the engaged tone. Please advise the Account holder to contact our Customer Care on 808 for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. The Account number or MTN cell phone number in question is not added to this and we are unable to assist without the number in question. We have tried to contact you on the number added however we kept on getting the engaged tone. Please advise the Account holder to contact our Customer Care on 808 for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng