Cannot make calls
<p>I went abroad and was not able to use roaming. </p> <p>Now that I have returned to SA, I cannot make calls. First I could not connect to MTN, now 95% of the calls I make won't go through or get dropped. </p> <p>Please will someone help!</p>
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Replies (3)
MTN South Africa's replyOfficial
10 Oct 2016, 16:37Good day Aalia Manie,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your number is active and you can now make calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2016, 16:37
Official
Good day Aalia Manie,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your number is active and you can now make calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
's updateReviewer Update
11 Oct 2016, 09:45Dear Bronwyn
I am afraid that your records are not quite correct. Although you say my number is active, for much of the day I have no service. Even when I do have service, people cannot get through to me. When my calls are able to ring through, they disconnect within 30 seconds. I am unable to use the internet.
Please could you ask someone to contact me directly to remedy this problem asap as it is affecting my job.
Thank you
Aalia
's update11 Oct 2016, 09:45
Reviewer Update
Dear Bronwyn
I am afraid that your records are not quite correct. Although you say my number is active, for much of the day I have no service. Even when I do have service, people cannot get through to me. When my calls are able to ring through, they disconnect within 30 seconds. I am unable to use the internet.
Please could you ask someone to contact me directly to remedy this problem asap as it is affecting my job.
Thank you
Aalia
's updateReviewer Update
11 Oct 2016, 11:16Update: After days and days of trying to get through...Today, after waiting to get through to someone at your call centre for 45 minutes, I then got sent from pillar to post between the different departments...only to land up waiting on the line I initially called. 90 minutes later, the call is cut and no one has helped. And no one bothered to speak to me for longer than 1 minute before transferring me.
's update11 Oct 2016, 11:16
Reviewer Update
Update: After days and days of trying to get through...Today, after waiting to get through to someone at your call centre for 45 minutes, I then got sent from pillar to post between the different departments...only to land up waiting on the line I initially called. 90 minutes later, the call is cut and no one has helped. And no one bothered to speak to me for longer than 1 minute before transferring me.