CANNOT GET THROUGH TO RETENTIONS

Item: MTN South Africa
Rating: 2
Author: DHANASEGARAN G

i WAITED 1 AND HALF HOUR IN FOUR CALLS TO GET THROUGH TO YOUR RETENTIONS DEPT.<br> I HAVE BEEN WITH MTN FOR 14 YEARS AND WANT TO DO A N UPGRADE - IF YOU CAN NOT HELP ME I WILL MOVE TO VODACOM

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Replies (1)

MTN South Africa's replyOfficial

18 May 2015, 16:03

Hello sagiego,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

Best regards,

MTN South Africa's reply18 May 2015, 16:03

Official

Best regards,

CANNOT GET THROUGH TO RETENTIONS

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