Cannot Get Through To Call Centre

Good day<br> <br> I have been trying for two days now to get through to a consultant on your 808 number.<br> <br> I understand there are high call volumes but after waiting for 15 min at a time and still getting cut off one starts to get frustrated as how else do I contact MTN with a query?<br> <br> My airtime contract gets re-charged on around the 22nd/23rd of each month, by the 1st of the month my airtime balance is reduced to R0.00, this is after making a total of 6 calls, the total talk-time of which amounts to roughly 5min which cannot equate to the full usage of R100.00 airtime. This also cannot be due to data charges as my airtime cannot be used for data.<br> <br> This has been going on for at least 4-5 months now.<br> <br> Furthermore, my data balance reflects 24.15MB of data left yet I am unable to connect to the internet.<br> <br> I visited one of your stores and was told to phone 808 for assistance.<br> <br> None of the self-help options cater for this query and I cannot get through to a consultant.<br> <br> Please assist.<br> <br> Thank you<br> Marc<br>