CANNOT GET THROUGH TO A CONSULTANT

I cannot get through to someone from MTN in order to update my insurance details. I've been trying for days. So technically if something happens to my phone, I won't be covered thanks to MTN's usual *********** behaviour. This is probably my 5th or so post to Hello Peter related to MTN. They treat their customers like trash, doing all they can to keep you loyal but can't even help with a small task when needed. I've been on hold for 40min this morning, only to be disconnected when I eventually get through. Tired of this and tired of being messed around every time.