Cannot get through

I have been calling MTN since Monday to confirm the cancellation of my cellphone contract. I called on 27/01/2016 to give 30+ days notice of my intention to cancel my contract once it expired, i was told it would be done, that i just need to call on 07/03/2016, the day that my contract ends, i also received an email on the same day to call one day after my contract has expired. I called on Monday to confirm all of the above after numerous attempts to get through to the MTN call centre, i called yesterday 08/03/2016 as i was requested but after holding the phone until all their electronic messages and songs died, three times, with not a single chance to speak to a living person i gave up. I tried again this morning, after a second try i was put through and then told the systems were offline to call after and hour or 2, i have and i have not been able to get through to anyone. <br> <br> I just want verbal and written confirmation of the cancellation of my contract, a copy of my statement sheet showing all payments made in the last 24 months and i dont think i even want to migrate my number to prepaid anymore, i have a strong feeling its going to be the same kind of hassle as above.