TD
Tim D
1 reviews | Active since Oct 2015
20 Oct 2015, 17:53
Cannot get the upgrade I want.
I am getting frustrated with my upgrade attempts. I have placed 2/3 upgrade requests, and have not received any positive feedback as of today. <br> Initially, I ordered the Huawei H7 Mate, as featured on the website with a Sony Xperia E4g Black, under \Offer includes". I have now taken this to mean I get both"
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Replies (1)
MTN South Africa's replyOfficial
24 Oct 2015, 08:35Hello thetimdoyle,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Upgrade team for further assistance.Kindly be advised that you can also contact sales /MTN Direct department on *** , free on MTN phone and upgrade over the phone.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Upgrade team for further assistance.Kindly be advised that you can also contact sales /MTN Direct department on *** , free on MTN phone and upgrade over the phone.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Oct 2015, 08:35
Official
Hello thetimdoyle,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Upgrade team for further assistance.Kindly be advised that you can also contact sales /MTN Direct department on *** , free on MTN phone and upgrade over the phone.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Upgrade team for further assistance.Kindly be advised that you can also contact sales /MTN Direct department on *** , free on MTN phone and upgrade over the phone.
Warm Regards
Nompumelelo
REQ:***