Cannot get same help as i am pre paid account hold

Item: MTN South Africa
Rating: 2
Author: Nomathemba N

I could not get transferred to technical department or could not go through as i am a pre paid accould holder and was told i stand a less priority that contract holders and could not get help have tried for a week with one problem and the direct technical number bounces back to call centre

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Replies (1)

MTN South Africa's replyOfficial

18 Jan 2016, 07:58

Hello Vavavoom Zest,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that your request has been escalated to our Pre - Paid division for urgent and prompt assistance. Please note that a call back will be done during the co**** of the day .

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.

MTN South Africa's reply18 Jan 2016, 07:58

Official