1 reviews | Active since Apr 2012
Cannot get new contract and phone
<p>I took out a new contract with MTN at the MTN store in Dainfern Square, on 16 February 2017. Almost a month later, I have not received my handset (LG G4) which is included in the contract. I followed up for a second time on 12 March by going to the same store again and the only excuse they can give me is that they are not receiving stock of the handset. I was also told that I cannot incept the contract without receiving the handset. Furthermore, since the contract has been "conditionally approved", MTN did not communicate to me any delays or expectations on when I will finally receive my new handset. The staff at the store were also left uninformed as to when they can expect new stock of the handset to arrive.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
