NM
Nelani M
1 reviews | Active since Jan 2016
15 Jan 2016, 15:36
CANNOT GET MY SIM SWAP DONE
my phone was lost on the 21st DEC 2015, i called 173 for a sim swap and i failed because i could not answer the questions, then i was told to send an affirdavit and an id copy , which i sent on TUesday the 05th January, and then afterfollowing up- i was told that my ID copy was not certified and i needed to resend it. i resent it on the 08th January - then called 173 and was told i needed to send the affidavit and id copy on the same date. its unacceptable that i am tosed around everywhere after loosing my phone, i am about to get another sim card from Vodacom and change all my tel numbers with my bank and everything... MTN has disappointed me after i used the network all my life!
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Replies (1)
MTN South Africa's replyOfficial
18 Jan 2016, 15:11Hello nmashava@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have received your documents and a sim swap has been processed as per request. Kindly allow a turnaround time of 2-24 hours.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have received your documents and a sim swap has been processed as per request. Kindly allow a turnaround time of 2-24 hours.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply18 Jan 2016, 15:11
Official
Hello nmashava@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have received your documents and a sim swap has been processed as per request. Kindly allow a turnaround time of 2-24 hours.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have received your documents and a sim swap has been processed as per request. Kindly allow a turnaround time of 2-24 hours.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Zukiswa
REQ:***
Best regards,