LT
Lucia T
1 reviews | Active since Aug 2016
18 Oct 2016, 17:05
Cannot get MTN Itemised Billing
<p>For the past 4 months I've been requesting MTN to activate & provide me with monthly itemised billing statements. Something which I would imagine is one of the simplest accounting queries to process. Despite numerous long calls (last one was half an hour) to their customer care Centre, and promises that my request will be resolved, I am still waiting for assistance. The service from MTN has been absolutely atrocious, causing me to consider changing my cellular network provider. </p>
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Replies (2)
MTN South Africa's replyOfficial
19 Oct 2016, 16:01Good afternoon Lucia
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward. An alternative to remember is that you can also log on to www.mtn.co.za and register with MTN Active to receive /check balances and manage your account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
Best regards,
MTN South Africa's reply19 Oct 2016, 16:01
Official
Good afternoon Lucia
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward. An alternative to remember is that you can also log on to www.mtn.co.za and register with MTN Active to receive /check balances and manage your account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
Best regards,
MTN South Africa's replyOfficial
19 Oct 2016, 16:10Good afternoon Lucia
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward. An alternative to remember is that you can also log on to www.mtn.co.za and register with MTN Active to receive /check balances and manage your account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply19 Oct 2016, 16:10
Official
Good afternoon Lucia
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward. An alternative to remember is that you can also log on to www.mtn.co.za and register with MTN Active to receive /check balances and manage your account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,