CANNOT GET HOLD OF MTN INSURANCE
<p>The whole process of booking my phone in for repairs under MTN insurance has been a pain and I have been trying everyday to get hold of them to follow up on the status of my claim (my phone was collected last week Monday by the couriers) but nobody ever answers and the phone just drops (the only contact number is ********** 084)! Please can someone get back to me on the status of my phone repair?</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you Mike. Please provide me with your direct contact details so that I may follow up with you.
Thank you Mike. Please provide me with your direct contact details so that I may follow up with you.
Hello?
Hello?