1 reviews | Active since Dec 2014
CANNOT GET HOLD OF MTN HELPLINE
i have been a loyal customer to MTN, i have more than 1 contact with them and i cannot even get service from them when i need it??<br> <br> For the past 3 days my data won't work, only my airtime will go off if i'm using Facebook, whats app or the internet. but no data will go off at all. in this 3 days, i have recharged with over R200.00 because of this issue.<br> i went to my nearest MTN store (Secunda mall)- where i was told they cannot assist with this matter and that i should contact 808 from my cell phone myself.<br> <br> so i did, starting at 9am on Tuesday morning, no answer after holding for 15+ minutes and then gets cut off.<br> i dialed again and again, hung on every time more than 10+ minutes, i still cannot get hold of anyone at MTN and today is Thursday already!!!<br> <br> the issue is still continuing <br> <br> MTN PLEASE UPGRADE YOUR SERVICE TO YOUR CUSTOMERS AND I WILL APPRECIATE IF SOMEONE AT MTN CAN CONTACT ME AND ASSIST ME WITH THE MATTER
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now had a look at your profile and see that your data bundle provisioning is now complete which means that you were now able to deplete the data bundle with your data sessions (Facebook, Whatsapp etc).
We've requested our back-end office to investigate the period of the 31st of March up until the 3rd of April 2015. They will need to check how come your data bundle was not being depleted. The reference number for the request logged is SMC/***.
We will touch base with you as soon as we get feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now had a look at your profile and see that your data bundle provisioning is now complete which means that you were now able to deplete the data bundle with your data sessions (Facebook, Whatsapp etc).
We've requested our back-end office to investigate the period of the 31st of March up until the 3rd of April 2015. They will need to check how come your data bundle was not being depleted. The reference number for the request logged is SMC/***.
We will touch base with you as soon as we get feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
