Cannot get hold of MTN employee
Good afternoon
I have a serious issue with MTN. After my previous complaint on Hellopeter, I have been contacted by an MTN gentleman, which listened to my complaint etc. He then after everything said he will contact the branch where I have then sent in my Router etc to get them to not send it in for assessment. He then said he will contact me again and give feedback.
Unfortunately no one contacted me. I'm looking for this specific gentleman. Ive been phoning up and down speaking to about 10 people and no-one can help me.
Good day Henry-Chantelle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Do you have the agents name?
Please send a detailed description of the issue you are experiencing perhaps we can continue to assist.
REQ:***
Regards,
MTN S.A
Good day Henry-Chantelle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Do you have the agents name?
Please send a detailed description of the issue you are experiencing perhaps we can continue to assist.
REQ:***
Regards,
MTN S.A