1 reviews | Active since Oct 2010
Cannot get hold of Migration
<p>I need to change my upgrade which was done 2 weeks ago, and was pushed from pillar to post. 808 consultant said to call ********** 000, who in turn said they cannot help, i need to call the "CIP Dept" on email ********** of which that email address is "restricted"!!!</p> <p>Whats so strange, is when MTN wants to upgrade you, they consistently NAG you but when you have a change, nobody can assist!</p> <p> </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Retentions Division to assist with your request of upgarde cancellation and to reprocess new preffered upgrade.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Retentions Division to assist with your request of upgarde cancellation and to reprocess new preffered upgrade.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,