RE
Richard E
1 reviews | Active since Feb 2015
25 Feb 2015, 19:03
Cannot Get Hold of Legal Department
I ran into some financial difficulty and my Mtn Account fell into arrears, I paid when and how I could but haven't received any statements for the past two months or so, I have not received a phone call, email nor any other correspondence from Mtn regarding the matter. <br> When I try and contact the call center the phone rings with no answer. I have emailed Mtn as well to try and find out what is going on with my account but have to date received no reply. I want to resolve the matter and get my account up to date but cannot make payment until I know exactly what the outstanding balance is.
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Replies (1)MTN South Africa's replyOfficial
04 Mar 2015, 16:34Hello Richard1979 ,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Legal supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Legal supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
MTN South Africa's reply04 Mar 2015, 16:34
Official
Hello Richard1979 ,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Legal supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Legal supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
